Responsible Disclosure Policy

Data security is a top priority for Owl.co, and Owl.co believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you’ve found a security vulnerability in Owl.co’s service, please notify us; we will work with you to resolve the issue promptly.

Effective: July 8, 2020

Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at oncall@owl.co. We will acknowledge your email within five business days.

Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.

Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Owl.co service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:

  • Distributed Denial of Service (DDoS)
  • Spamming
  • Social engineering or phishing of Owl.co employees or contractors
  • Any attacks against Owl.co’s physical property or data centers

Thank you for helping to keep Owl.co and our users safe!

Changes

We may revise these guidelines from time to time.

Contact

Owl.co is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at support@owl.co.

Bounty

Owl.co will offer bounties for reported security bugs and concerns. If you have found one, please contact us at support@owl.co and we can forward you all the details.